Gen-Eye Privacy Policy

Effective Date: 15/09/2023


Welcome to Gen-Eye. Gen-Eye is committed to protecting your privacy and providing a secure experience while you use our website located at This Privacy Policy explains how we collect, use, maintain, and disclose your information, including personal information when you use our website. Please read this Privacy Policy carefully to understand how we handle your information.

1. Personal Identification Information

We may collect personal identification information from users in various ways, including when you visit the Website, complete online forms, and engage with our services and resources. This information may include, but is not limited to:

  • Personal details such as name, surname, and gender.
  • Contact details, such as email address and contact number.
  • Preferences regarding the use of our website.

2. Collection of Service-Related Information

We may also collect the following types of information related to your use of the Website:

  • System data related to your device or internet connection, such as your device's operating system, browser, or IP address.
  • Usage data regarding your interactions with the Website.
  • Analytics data in aggregate and anonymous format via third-party tracking services such as Google Analytics.
  • Transactional information related to payment transactions when applicable, such as payment receipts from third parties processing payments.

3. Cookies Policy

Our website may use "cookies" to enhance your user experience. Cookies are small text files placed on your device's hard drive for record-keeping purposes and to track information about you. Cookies are used to:

  • Authenticate returning customers.
  • Prevent fraudulent use of user accounts.

You can disable cookies in your browser settings.

4. Security and Protection of Information

We take reasonable steps to secure and protect your data during hosting and transmission. While we implement security measures to protect your information, it is important to note that internet-based communications may be intercepted, or servers may be hacked. We cannot be held responsible for any damages resulting from the hosting or transmission of information over the Internet.

5. Using and Sharing of Information

We will not use or share your personal or private information without your consent, except in the following circumstances:

  • To comply with the law.
  • To enforce or apply our user agreements.
  • To protect our rights, property, or safety, as well as the rights, property, or safety of our users or other relevant third parties.

In the event of a change in ownership of our business, we retain the right to transfer your information to the new owner, and the terms of this Privacy Policy will still apply until updated or amended by the acquiring party.

6. Using Data for Research and Benchmark Purposes

By using our services, you consent to the use of your de-identified user and system data for research related to the utilization of Gen-Eye services. We may also use aggregate user and system data for statistical and benchmark purposes.

7. Local Storage

We use local storage to securely store some of your data in your browser to improve the application's performance and allow you to use certain features offline. Logging out of our website will clear information stored in local storage. You can disable local storage in the settings menu, but this may affect your user experience.

8. Data Protection and Use of Information

We collect and process your user data and system data for various purposes, including:

  • Opening, administering, and operating your profile and account.
  • Providing services and analysis linked to Gen-Eye.
  • Monitoring and analyzing your profile and account for fraud, compliance, and risk-related purposes.
  • Conducting statistical analysis to identify potential markets and trends.
  • Developing new products and services.

We may disclose your personal information to third-party service providers, both locally and outside the Republic of South Africa, as necessary for the provision of services. These third-party service providers must adhere to our strict privacy policies.

9. Contacting Us

If you believe that we have not complied with this Privacy Policy, please contact us through the "contact" tab on our website. We will review your concerns and, if advisable within our sole discretion, take corrective action. We will respond to your inquiry within 7 (seven) days and inform you of any corrective actions taken, if applicable.

10. How We Use Collected Information

We may use your personal information for the following purposes:

  • To improve customer service and respond to your inquiries more efficiently.
  • To enhance our website based on the feedback you provide.
  • To respond to your inquiries, questions, and requests via email.

11. How We Protect Your Information

We implement appropriate data collection, storage, and processing practices and security measures to protect your personal information, username, password, transaction information, and data stored on our website.

12. Sharing Your Personal Information

We will not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information with our business partners, trusted affiliates, and advertisers for the purposes outlined in this Privacy Policy.

13. Links to Other Websites

Our website may contain links to websites, services, or content provided by our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or practices of these sites and are not responsible for their privacy policies. Your interaction with these websites is subject to their own terms and policies.

Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. We will post any changes on this page with the updated effective date. We encourage you to check this page periodically to stay informed about how we are handling your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the "contact" tab on our website.

Or email Head of Marketing @